If you would like to ask for help or report concerns about the welfare of a child please Raise a concern for Harm or Ask for Help.

If your enquiry relates to an open case (or you are unsure), please call 03000 133 133.

After selecting your preferred language, choose Option 1 (Information and open cases), then select one of the following:

  • Option 1 – Speak to the allocated Early Help worker (or for Family Gateway enquiries).
  • Option 2 – Speak to the allocated Social Worker or Social Work Assistant.
  • Option 3 – Check whether a child has an allocated worker.

If you would like to ask us about anything else, please complete our contact form.

Contact us online

Cardiff Council logo  
Our opening hours
Day Opening Hours
Monday 8:30am to 5pm
Tuesday 10am to 5pm
Wednesday 8:30am to 5pm
Thursday 8:30am to 5pm
Friday 8:30am to 4:30pm
Saturday Closed
Sunday Closed

Call us: 03000 133 133

Like us on Facebook

Follow us on Instagram