Coronavirus (2019-nCoV)

In addition to the information in the drop down menus below, remember to check the Cardiff Family Advice and Support Coronavirus page for information and suggestions for activities and things to do for families.

Latest advice on Coronavirus from Welsh Government:

Welsh Water

In light of COVID-19, until further notice, Welsh Water have made a decision to suspend any out-reach activity.

We recognise these are unprecedented circumstances and hope you are equally coping with the difficulties we’re currently experiencing.

Should you be concerned that your vulnerable clients may be at risk due to Coronavirus ie. not able to go out to make payments or, should there be a break in supply and unable to go out to get some bottled water.

Where you cannot utilise the Bill Assistance process, we have put the following measures in place to enable you to continue to support your clients,:

FREE registration for Priority Services

To find out more or to safeguard your clients, please help them register by going:

On-line; or by

Telephoning 0800 052 0145 (** Amended opening hours during this crisis period will be Monday to Friday 9am – 5pm).

We will provide bottled water in the event that the customer is dependent on water and unable to pop to the shop should there be an interruption to their supply due to a burst or planned maintenance work.  This is particularly important at the moment as people may already be struggling due to their illness, disability or age etc but now also find themselves in isolation or restricted to where they can go.  Our Priority Services Register is free along with the services that we offer.  There are numerous types of support available such as large print bills, password scheme, nomination scheme and help for people with hearing problems etc.

Water Meters and Social Tariff’s

Water Meters could be a way that customers can save money on their annual bill.  These are free to have and free to fit plus the customer has a two year period to decide if this is the best option for them.

We also have two Social Tariff’s (HelpU and WaterSure Wales) which, if customers are eligible for, could fix their annual charges at an affordable rate.  For new WaterSure Wales (medical based only) applications, you can process on ‘good faith’ rather than asking for proof of medical condition, this is to reduce the burden on customers and health services.

At this time of uncertainty and where people are social distancing, losing their jobs, taking unpaid leave or having hours reduced etc. this could be a huge help for them.

Debt Schemes

We also have two debt schemes (Water Direct and Customer Assistance Fund) which could help customers to clear any arrears they may have accrued over recent months.  This could be because they are just about scraping by and have fallen into debt because they were forced to take time off work due to self-isolation, lack of childcare or loss of employment etc

To access these schemes please:

Go on-line; or

Telephone Telephoning 0800 052 0145 (** Amended opening hours during this crisis period will be Monday to Friday 9am – 5pm).

We understand these are unique conditions and we are here to help, therefore, should you have:

– contact with your clients and unable to assist, please encourage them to contact us via the links or telephone number above, or alternatively

– if your clients want us to ring them (with their consent) please send us their contact details to


Welsh Government

Click on the links below for further information

Education Minister announces exam arrangements for Years 10 and 12

Coronavirus (COVID-19) and statutory induction for newly qualified teachers in Wales: temporary guidance

Statement on summer 2020 approach to AS levels and Year 10 learners in Wales – 27 March 2020

Information about further and higher education during the coronavirus pandemic

Safeguarding Poster

Support Schemes available for Childcare Settings

Welsh Government FAQs

Information about school opening times and their services during the coronavirus pandemic.

Information on health and well-being for school staff and learners during the coronavirus pandemic.

Information about further and higher education during the coronavirus pandemic.

Information on examinations and assessments, including A levels, during the coronavirus pandemic.

Information about work-based learning and apprenticeships during the coronavirus pandemic.

How schools should ensure pupils who receive free school meals continue to receive food during the coronavirus pandemic.

Guidance on childcare for parents and childcare providers during the coronavirus pandemic.

Information about school staff and their employment during the coronavirus pandemic.

Any payments or applications for residential parking permits or Blue Badges made through the post may not be actioned due to the current restrictions in place for non-essential travel. This will mean that any cheques or postal orders sent through the post will not be cashed until the restrictions are lifted. Customers should ensure that they have sufficient funds in their bank accounts to allow their payment to clear and also ensure that they will not be overdrawn as a result.

Where possible please make any application for residential parking permits or Blue Badges using the Councils online facilities, as these are being monitored and processed. Also any postal applications may not be processed until restrictions are lifted. If your permit or Blue Badge expired in March then please continue to use your permit or badge and submit your application online as soon as possible.

New application:

Renew application:

Blue badge:

Welsh Government

Free school meals: revised coronavirus guidance for schools

Welsh Government – Looking out for each other safely Campaign

Coronavirus (COVID-19):
Looking out for each other safely

How can I volunteer?

Please share on your channels:

Twitter       Facebook

Designated Safeguarding Person – Poster

Qualifications Wales:

Multiple answers to complex questions

Community Family Psychology

Prime Minister Coronavirus letter

Coronavirus Stay home save lives leaflet

Respect / Change that Lasts Wales Perpetrator Project

Welsh Government

Press conference with Kirsty Williams, Minister for Education, 1 April 2020

Tune in today at 12:30pm on BBC Wales, S4C and via Periscope on the @WelshGovernment twitter

Welsh Government – Looking out for each other safely Campaign

Coronavirus (COVID-19):
Looking out for each other safely

How can I volunteer?

Video – Do the little things: Looking out for each other safely

Qualifications Wales: Latest Blog

Multiple answers to complex vocational questions – Philip Blaker

RISE-Cardiff Service Continuing to Support Communities

NEST partner bulletin - March 2020

A message from the Cardiff Community Safety Partnership

The Cardiff Community Safety Partnership (CSP) is made up of a number of organisations across the public, private and third sectors. Our partnership works together to keep our communities safe and protect vulnerable people from crime and exploitation.

The Community Safety Partnership would like to thank all staff and volunteers supporting the local Covid-19 response across the city. We also extend our thanks to the kind-hearted Cardiff residents who are doing fantastic work supporting their neighbours and vulnerable people in our community during these difficult circumstances.

In these unprecedented times, we would like to reach out to all our community based workers and colleagues to ask for your continued support to help keep Cardiff safe.

We need your help

As a community-based worker, you play a critical role in keeping our residents safe, particularly those who are vulnerable and may be disconnected from their usual support networks.

It is important that, whilst everyone’s daily life will be very different from normal, we do not miss any early warning signs of danger or abuse. Spotting these signs will help to keep people safe, as while most people are supporting one another, there may be a small minority who will look to exploit situations like this.

If you notice something which doesn’t seem quite right, and which causes you concern, we encourage you to let Cardiff Council’s Community Safety team know. Even if you think your concern seems small or insignificant, by letting us know, you give us a real opportunity to respond early to prevent crime, support victims, and to protect vulnerable or isolated residents.

Don’t forget that the number to use in an emergency is 999, and any criminal activity should be reported through 101 or online at

What kinds of things should you be looking out for?

We encourage you to report anything which causes concern.  For example, this could include:

  • People not following business closures or putting others at risk by not respecting social distancing and gathering in groups.  The current restrictions are in place for the protection of all of us, particularly the most vulnerable in our society, and the police and the council will act, if necessary, and as required to protect public health;
  • Anti-social behaviour or disorder – for example neighbour disputes, noise complaints, off-road biking activity;
  • Criminal damage – to cars, property;
  • Waste and litter – for example drug related litter, graffiti, fly tipping, waste that may indicate that a property is being used for criminal activity;
  • Suspicious behaviour – for example people congregating or using a particular property;
  • Criminal activity – for example drug dealing, fraud;
  • Domestic violence and abuse – some people may be particularly vulnerable at this time, so please don’t turn a blind eye.
  • Any possible signs of abuse against individuals or communities, including hate crime and posters, flyers etc. that may be inflammatory.

Please remember that police officers, like council staff and people working for the NHS, are a part of our community.  They’re helping us, so please help them – and please encourage others not to make their job any more difficult in these demanding times.

How you can help

If you work for the council or in partner services, we encourage you to get in touch at or  Please provide as much information as possible, such as:

  • A summary of your concern
  • Where you observed the concern
  • If you have reported the issue to the police, Connect 2 Cardiff or any other agency

Remember: If someone is in immediate danger, always call 999.

If a child or adult is not in immediate danger but you believe a crime may have been committed, call the police on 101 or report online at

Don’t forget that you can also report a crime anonymously to Crimestoppers by calling

0800 555 111 or online at

Activities and Things to do at home

A new  ‘Activities and things to do at home‘ page is available on the CFAS website. Whilst mainly aimed at activities for children and young people with disabilities or additional needs it does contain activities for all, such as the Cardiff University ‘Shape my Street’ competition.

Shape my Street Competition

The Welsh School of Architecture (WSA) run an annual Shape My Street competition. Due to the recent events they would like to provide this project to schools/families as a home task that children/families can complete.


Welsh School of Architecture understand that over the coming weeks children will be at home and this project will give them along with their family members something to stimulate their minds and keep them busy.


Although the Shape My Street competition is aimed for children agreed between 7-11 they are encouraging others to get involved. Details can be found in the document below.

All those that take part will receive a certificate for their involvement. Please email if you have any further questions.

Welsh Government

Video messages for parents and carers from the Kirsty Williams, Minister for Education

Higher education and student support: coronavirus

Qualification Wales

Schools are closed and the summer exams are cancelled due to the coronavirus pandemic

Registered Childcare Information on Dewis Cymru /

In line with the other Local Authorities across Wales who use Dewis Cymru / as their childcare directory. Cardiff has now adopted an approach of identifying which providers are currently “Closed” or “Open to Keyworkers”. This information is reviewed and updated on a daily basis through the work of the Childcare Business Support Officers and Information team.

Welsh Government

Kirsty Williams, Education Minister – Message for Teachers

Vulnerable children and safeguarding: coronavirus

Education safeguarding guidance: coronavirus

Jobs, skills and financial support

NHS Wales

Advice for Families during COVID-19


Hello! – My name is Coronavirus


The Health Visitor helpdesk will be staffed by a group of our experienced HV’s who will be available to provide advice and signpost parents / carers  with pre-school  children across Cardiff and the Vale.  This service will commence on Tuesday 14th April and be available during business hours from Monday to Friday 9-5pm.  We recognise that families will be anxious during the current COVID-19 pandemic and therefore are ensuring that access to health visitor advice is readily available for all our families during this period.

The telephone numbers are below:-

029 21 847749

029 21847744

029 21847748

Welsh Government

Learning whilst not in school

Kirsty Williams, Minister for Education talks about continuation of learning; our new curriculum; mental health and well being and lots more, here is the 15/04/2020 press conference for more information.

Education and Childcare: Coronavirus FAQs

Vulnerable children and safeguarding: coronavirus

Education safeguarding guidance: coronavirus

Jobs, skills and financial support

Gas and Electricity Covid 19 advice

Public Health Wales “Staying well at home”

Regularly updated information in accessible formats and a number of languages about:

  • Keeping physically well?
  • Staying connected?
  • How are you feeling?
  • Further Support and helping others

Website address: 

Buttle UK - Click the image below for more information

Cardiff Family Advice and Support contact details

Below are the correct contact details for Cardiff Family Advice and Support

Tel: 03000 133 133

E-mail: /

Website: /

Post:   Early Help / Cymorth Cynnar

PO Box 1139

Cardiff / Caerdydd



Mind Hub has been created by young people for young people, it provides information and links to services in relation to your emotional health and well-being.

Platfform – Out of Work service team

A reminder that during this time the Out of Work service team are still available to accept referrals. Below are copies of the publicity materials and referrals forms. At this time progression towards employment is significantly impacted the Out of Work service team are still providing welfare support for individuals; unfortunately the the Out of Work service team still have to meet their eligibility criteria for people to access its funding but keep them in mind if you are working with anyone that could benefit from additional support in these uncertain times.

Contact with referrals or queries.

Immigration Services

Ty Krishna Cymru (Food for life Wales)

Covid-19 Safeguarding Adults Practitioner Handout (English)

Covid-19 Safeguarding Adults Resources (English)

Covid-19 Safeguarding Adults Practitioner Handout (Welsh)

Covid-19 Safeguarding Adults Resources (Welsh)

You can also read further information on line about:

Information sharing to safeguard people

Reporting an adult at risk

Contact information for local authority Social Services are available via the Safeguarding Board websites:

Cardiff and the Vale Safeguarding Adults Board

CYWMPAS/Mid and West Wales Safeguarding Adults Board

Cwm Taf Morgannwg Safeguarding Adults Board

Gwent wide Adult Safeguarding Board

North Wales Safeguarding Adults Board

West Glamorgan (Western Bay) Safeguarding Adults Board

Additional information is also available from the National Independent Safeguarding Board

NEST Update

COVID-19 update: We have stopped all new work unless customers have no heat, hot water or there is a life risk. Where we do continue with any work, we will carry out an appropriate risk assessment. Our advice centre is still open for referral and advice. If you have any queries regarding Nest, you can contact a member of our Partnership Development Officer for South and West Wales Peter Hughes 07538 041319.

Covid-19 has presented many challenges to organisations across Wales. The Nest Scheme is taking all precautionary measures for minimising the spread of COVID-19, as per the guidance of UK Government recommendations. Nest’s advice centre staff are now working remotely at home but remain fully equipped to take customer calls remotely to continue Nest’s mission to reduce the number of Welsh households in fuel poverty.

NEST Main contact details:

Tel: 0808 8082244


Art Heroes

Art Heroes Flyer

A note from Owen Shears

Art Heroes Entry Form

Cardiff and Vale Emotional Wellbeing Service

Discretionary Assistance Fund for Wales

Update to partner network: Temporary Change to Emergency Assistance Payment (EAP) criteria

To provide more help for those individuals facing significant additional hardship due to the Coronavirus crisis, during the period 1 May to 31 of July 2020, Welsh Government has asked DAF Service Centre personnel to apply greater flexibility and discretion with regard to the number and frequency of EAP payments that people may require.

Message from the Deputy Minister for Housing and Local Government:

I wanted to take this opportunity write to you to outline some changes we have made to the Discretionary Assistance Fund in order to offer some additional support to those who most need it during this incredibly difficult time. You’ll know better than most how much people are struggling because of COVID-19. People who were struggling before are finding it even tougher, and people who never imagined they might need support are now turning to you. I asked my team at Welsh Government to do all they can to help alleviate some of this, and that is what they have done. Below I have outlined some significant changes to the way the DAF works and while these changes are temporary, it gives much more freedom and flexibility for people to access funds during their time of need. I hope this goes at least some way in helping your organisation continue to provide your invaluable support. And on that point, I wanted to add my sincere and personal thanks for the work you are doing, for how you go above and beyond, day in day out for the people you are there for. Thank you.

TEMPORARY CHANGE: Emergency Assistance Payment (EAP) Criteria

Current rules

The Discretionary Assistance Fund (DAF) would normally allow vulnerable clients to receive a paid award up to 3 times in a rolling 12 month period. Clients are also excluded if they have received a paid award in the last 28 days.

Flexibility to support coronavirus impact

However, to provide more help for those households facing exceptional hardship because of the  Coronavirus crisis, during the period 1 May to 31 of July 2020, DAF Service Centre personnel have been told to apply greater flexibility and discretion with regard to the number and frequency of EAP payments that clients may require.

Existing EAP criteria

For EAP applications not linked to Coronavirus the existing rules will continue to apply.

Examples of greater flexibility due to Covid-19 may include:

  • Waiving the 28-day rule
  • Increasing the number of awards in a 12-month period up to a maximum of 5 awards
  • Awards limited to one per week up to the maximum number of awards

Where greater discretion can be applied

Clients genuinely impacted by Coronavirus will be considered under the following:

  1. Lost income and new claim for benefit e.g. Interim period setting up a new client to DWP benefits or amending DWP benefit for an existing client
  2. Drop in income and not eligible for Universal Credit e.g. one partner loses their income
  3. Incurred additional essential living expense e.g. Spending more on gas, electric and food as a result of self-isolating and impact of children being home

Clients must fill in the Coronavirus questions / evidence section in the online application. The application will ask for bank details.   Awards will be made by BACS (paid into a bank account.) Other payment method will be available for exceptional circumstances e.g. no mainstream bank account.

How to apply:

Online – Apply online via the website

Telephone – please provide the DAF telephone application number if the client has no digital access/capability or where there is an immediate risk to wellbeing (such as fleeing domestic abuse).


Any partner related enquiries email

Cardiff and the Vale Regional Safeguarding Board

National Policy on Welsh Language Transmission and use in Families

The Welsh Government has extended the consultation on “National Policy on Welsh Language Transmission and use in Families” to the 30 September 2020. This will provide more time for stakeholders and the public to respond during the current circumstances:

Homestart update for funders/referrers

Welsh Women’s Aid

Below is information and links to a new toolkit devised by Welsh Women’s Aid to encourage communities to show solidarity with survivors of domestic abuse and sexual violence during the Covid-19 Pandemic.

The ‘Stand With Survivors’ bystander toolkit aims to help volunteers, communities and employers recognise the dangers of violence against women and the process to safely signpost to support.

Social distancing and isolation can increase the risk of violence and abuse against women and make it harder for survivors to access the support that they need.

It is vitally important, when opportunities to seek help may be limited, that communities come together to look-out for each other. The ‘Stand With Survivors’ toolkit offers a number of resources to help communities increase awareness of abuse and guidance on safe and effective ways to be supportive to survivors.

Welsh Women’s Aid would like to invite you to download the toolkit, share the information with your networks and encourage everyone to signpost to support via the Live Fear Free Helpline (0808 80 10 800).

Download a copy of the toolkit here in Welsh and English.

For more information, please contact Charlotte Archibald or Sophie Weeks on 029 2054 1551.

Foodwise in Pregnancy – Online Session 2

Welsh Government Coronavirus Regulations

The Welsh Government is responsible for the public health response to the coronavirus in Wales.

It is doing this by exercising its legal powers to take measures to prevent or slow the spread of coronavirus, and by supporting NHS Wales.

New rules are now in force, which mean you must stay at home to save lives and protect the NHS. These rules may differ to other parts of the UK, so it is important you understand them.

Stay at home. Save lives. Protect the NHS.

You can:

  • Go out for exercise. Please see the exercise guidance for more information.
  • Travel to work, provided your place of work remains open and you cannot work from home.
  • Go out to buy food, medicines, or other supplies, but you should stay at least 2m away from other people. Please see the business closures guidance for more information.  Go out to your garden, yard, garage or shed.
  • Visit your GP or local health services, including the dentist.
  • Provide care or help to a vulnerable person. This includes getting food and medicines for them.
  • Help the NHS by donating blood.
  • Leave your house to avoid injury or illness or to escape the risk of harm.
  • Leave your house to attend a funeral if you are responsible for organising the funeral, if you are invited by the organiser, or if you are the carer of any person attending the funeral.

You must not:

  • Gather in a group of more than 2 people in a public place, unless you live with them, or they are your carer.
  • Travel or be outside without a reasonable excuse. A reasonable excuse includes the examples listed above.

Read more here



Tel: 029 20 872373 (plus additional lines available during lockdown – see website for more information)

Cardiff & Vale Credit Union provides savings accounts and affordable loans up to £15,000 for local people. No requirement to save before applying for a loan.

South Riverside Community Development Centre - Children's Clothes Bundles Shop

PaCE want parents to be aware that they are still providing support during the pandemic.

Welsh Government

Shielding in Wales to pause from 16 August

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from coronavirus (COVID-19)

Written statement: An update on shielding and adopting the guidance of the Royal College of Paediatrics and Child Health (RCPCH)

Video message for children and young people from the Chief Medical Officer 

Technical Advisory Group: advice on return to school

COVID-19 testing strategy

New Covid-19 testing strategy for Wales published (15/07/2020)

Oral Statement: The Legislative Programme

New Blog post – Building from Uncertainty – Graham Donaldson

New Blog post – Reframing the way we think about assessment – during Covid and for the future

Publication of the updated Routes for Learning materials

Operational guidance for schools and settings from the autumn term: Keep Education Safe (COVID-19)

Guidance on learning in schools and settings from the autumn term: Keep Education Safe (COVID-19)

Consultation on the Draft Tertiary Education and Research (Wales) Bill

Embedding a whole-school approach to mental health and well-being

Keeping safe online half term round up – July 2020

Supporting Service Children in Education Wales Newsletter

Summer full of Welsh

Here are some fun ideas for kids of all ages for a summer full of Welsh!


Jobs, skills and financial support

Welsh Government

Professor Charlotte Williams to lead work on teaching Wales’ “rich history built on difference and diversity”

Written Statement: Communities, contributions and cynefin: BAME experiences and the new curriculum Working Group

Video message from Professor Charlotte Williams OBE

Over £50 million to support Welsh universities, colleges and students

Video message from Kirsty Williams

Iaith Athrawon Yfory Incentive Scheme 2018 to 2019 academic year

Video message from Fliss Bennee, co-chair of the Technical Advisory Group for Wales

Operational guidance for schools and settings from the autumn term: Keep Education Safe (COVID-19)

Technical Advisory Group: advice on return to school

Updated Routes for Learning materials: practitioners meet to provide feedback

Back to school plans from September: coronavirus

Live-streaming safeguarding principles and practice for education practitioners

Evaluation of the Child and Adolescent Mental Health Service (CAMHS) In-Reach Pilot Programme: interim report

Reopening children’s playgrounds and outdoor play areas: coronavirus

Joint statement between CIW and Estyn in relation to non-maintained childcare settings

Open consultation

Embedding a whole-school approach to mental health and well-being

Open consultation

Draft Tertiary Education and Research Bill

Summer Reading Challenge 2020 launches 

Discovery Diaries

Improve your digital skills – for free

ABUHB School Nurses Covid-19 Handwashing Video


Coronavirus regulations: frequently asked questions

Jobs, skills and financial support

Welsh Government

New coronavirus guidance to support providers of higher education and further education in Wales

Guidance for higher education: Keep Wales Safe (Covid-19)

Guidance for safe operation in post-16 learning from September 2020

Strategic framework for learning delivery in post-16 learning from September 2020

Education Minister proposes 3.1% overall pay award for teachers

Written statement

Independent Welsh Pay Review Body: second report 2020

Don’t let money get in the way of university

Iaith Athrawon Yfory Incentive claim: deadline 31 August 2020

Funding to support employment and training in Wales

Written Statement: Covid Commitment to Employability and Skills

Youth work newsletters

COVID-19 special edition: July 2020: special guest edition by Ethnic Minorities and Youth Support Team (EYST) Wales

Press release

Family and friends at the heart of new coronavirus regulations

Written statement: Review of the Health Protection (Coronavirus Restrictions) (No.2) (Wales) Regulations 2020

Protecting staff and children from coronavirus in childcare

Work-based learning and apprenticeships: coronavirus

Written Statement: New letter from the Chief Medical Officer for Wales to those who are shielding

Easy read guides are also available

Workplace guidance for employers and employees: COVID-19

Joint statement by the UK Chief Medical Officers – extension of self-isolation period

Summer Family Enterprise Challenge

Top tips to help autistic learners return to school

Welsh@home (Mudiad Meithrin)

Personalised Assessments – Training Materials

OECD Webinar: How to implement an education response to COVID-19

WJEC FAQs for Learners 

Qualifications Wales blog


Coronavirus regulations: frequently asked questions

Jobs, skills and financial support


Set up and run by parent Rhiannon Thomas and a group of volunteers in Cardiff. Uniform’d provides a Facebook page where people can request school uniform and donate unwanted uniform.

You can contact them directly or post on their Facebook page stating the uniform that you need or would like to donate. In response to social distancing requirements, the majority of donations and collections will be done by appointment only. For more details, please keep checking the Uniform’d Facebook page.

They have all school uniforms available as well as coats, shoes bags and extra-curricular activity clothing such as karate kits, gymnastic kits, football clothing and costumes for World Book Day etc.

All contact methods are 100% anonymous and free.

Welsh Government

Statement from the Minister for Education, Kirsty Williams

A level, AS, GCSE, Skills Challenge Certificate and Welsh Baccalaureate grades in Wales will now be awarded on the basis of Centre Assessment Grades, Education Minister Kirsty Williams confirmed today (Monday 17 August).

Qualifications Wales

Statement on Summer 2020 A level, AS level and GCSE results


Latest update on Summer 2020 results

Guidance for supporting vulnerable and disadvantaged learners


Coronavirus regulations: frequently asked questions

Jobs, skills and financial support

Ar Trac

To the right and below are the leaflet and referral form for a brand new Children and Young Person’s project launching through Cardiff Women’s Aid, covering Cardiff, The Vale and Merthyr Tydfil.

Alongside Cyfannol Women’s Aid, Calan DVS, Cardiff Women’s Aid, Gorwel and West Wales DAS, Cardiff Women’s Aid will deliver the Ar Trac project to children 5-16 across 10 counties in Wales thanks to funding from the Welsh Government.

Ar Trac will support children and young people who are exhibiting difficulties with their family and peer relationships, having experienced domestic abuse. By addressing these difficulties and building upon the children’s strengths, the project aims to minimise the impact of the abuse and improve physical and mental wellbeing in later life.


Referrals are now being accepted, however it is important to note that Cardiff Women’s Aid will only be accepting referrals for the Mentoring programme at this current time. Referrals for all other programmes will be welcome from January 2021.

Click here for the Ar Trac referral form

Use the drop down lists below to find current and previous editions of Family Gateway Information Team bulletins.

If you have any suggestions for content you would like to see in future bulletins, or content for circulation to the Family Gateway and Family Help Advisors teams, please send details to


This edition provides details of:

  • the index
  • Dewis Cymru
  • Childcare Types
  • Childcare Offer
  • Electoral Ward map of Cardiff
  • Map of Cardiff with local terminology
  • A selection of recently published services on Dewis Cymru

Click here to view the bulletin

This edition provides details of:

  • Health and Well-being Wales app
  • A selection of recently published services on Dewis Cymru
  • Information sharing advice from Care Inspectorate for Wales
  • Childcare at Home Voluntary Approval Scheme Wales

Click here to view the bulletin

This edition focused on the range of Parenting Support delivered by the Flying Start and Cardiff Parenting teams in Cardiff, including areas covered. The Parenting section of the Cardiff Family Advice and Support website can be found at

Remember!!!! a quick and simple way to find out which areas are covered by Flying Start and which are not is to use the Flying Start postcode checker which can be found here.

The bulletin also includes a range of services recently published on Dewis Cymru.

Click here to view the bulletin


This edition provides details of:

  • Contact details for the PCSO’s
  • Details of services providing Support for teens with/without additional needs and disabilities
  • A selection of recently published services on Dewis Cymru

Click here to view the bulletin

This edition provides details of:

  • Overview of ADHD
  • Summary of ADHD support services
  • Grants for families
  • Wales Safeguarding Procedures App
  • Uniform’d
  • The Index Newsletter
  • Cardiff Family Advice and Support website update
  • Parenting. Give it time.
  • Childcare
  • A selection of recently published services on Dewis Cymru

Click here to view the bulletin

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